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Frequently Asked WildBlue Satellite Questions
1. Does AmStar Service "Powered by WildBlue" have email service?
2. What is "Next Business Day Service"?
3. Can Amtech link up multiple company sites to create a Private Network with dish network WildBlue?
4. Does VPN (Virtual Private Network) work over the dish network WildBlue?
5. What Industries can benefit from AmStar service powered by WildBlue satellite?
6. How long does it take for a Standard WildBlue Satellite Commercial install?
7. After Commercial Sales Order is placed how long before the internet service WildBlue Site is installed?
8. Who do I call when there is a problem with my Commercial WildBlue Satellite Service?
9. Do I call Amtech when my WildBlue Satellite Residential Service is down?
10. What is the Average Latency?
11. What will I receive from Amtech commercial AmStar Service?
12. Does Amtech offer DirecTV to go with AmStar Satellite Service?
13. Can I upgrade my internet service WildBlue in the middle of the 12 month agreement?
14. What is the biggest differences between AmStar, "Powered by WildBlue" and HughesNet (Formally DirecWay)?
15. Does Amtech offer other Services such as T1, Frame Relay, and DSL?
16. What is the main difference between and Residential and Commercial Customer?
17. What application is the AmStar product "dish network WildBlue" not recommended for?
18. Can I purchase WildBlue’s Residential Service through Amtech?
1. Does AmStar Service "Powered by WildBlue" have email Service?
Amtech offers email service that is free to the customer.
2. What is "Next Business Day Service"?
Amtech provides Next Business Day Service to its Commercial Customers. This service includes Labor and Equipment to get the site back up “Next Business Day.” The cost is $14.95 per site per month.
3.Can Amtech link up multiple company sites to create a Private Network with dish network WildBlue?
Yes, call for more details
4. Does VPN (Virtual Private Network) work over the dish network WildBlue?
Yes, VPN does work through Amtech's, AmStar system. Amtech uses Certified Appliances that create private VPN tunnels. Call for more details.
5. What Industries can benefit from AmStar service powered by WildBlue satellite?
Financial, SCADA, Remote Monitoring, Retail, Credit Card, Oil & Gas, Utility, Restaurants.
6. How long does it take for a Standard WildBlue Satellite Commercial install?
2-3 Hours
7. After Commercial Sales Order is placed how long before the internet service WildBlue Site is installed?
7-10 Days and possibly sooner
8.Who do I call when there is a problem with my Commercial WildBlue Satellite Service?
Call Amtech 1-800-681-0924. Amtech is your help Desk for the Commercial Customers. Amtech will diagnose and send tech to site if needed.
9. Do I call Amtech when my WildBlue Satellite Residential Service is down?
NO, you will need to call WildBlue Customer Support 1-888-278-6858
10. What is the Average Latency?
650-750ms
11. What will I receive from Amtech commercial AmStar Service?
Amtech offers Help Desk, Installation, Maintenance, Static IP, VPN Service, Commercial Experience, Corporate Installation Training, Multi-Site or Single Site Billing, etc. These services are only available through Amtech’s, AmStar product which is “Powered by WildBlue”. This is for Commercial Sites only.
12. Does Amtech offer DirecTV to go with AmStar Satellite Service?
Yes, Amtech offers DirecTV for Commercial Businesses and also with
Residential sites, call for details.
1-800-681-0924
13. Can I upgrade my internet service WildBlue in the middle of the 12 month agreement?
Yes, Amtech can upgrade the speeds within 48 Hours without any equipment changes.
14. What is the biggest differences between AmStar, “Powered by WildBlue” and HughesNet (Formally DirecWay)?
There are 2 factors to consider, AmStar Latency is roughly half of HughesNet, and the advertised speeds, you will receive 50% of the purchased speed from HughesNet and 85-90% of the Speed purchased from AmStar “Powered by WildBue”
15. Does Amtech offer other Services such as T1, Frame Relay, and DSL?
Yes, Amtech offer's Nationwide coverage for these. Call for details
1-800-681-0924 www.amtechpc.com
16. What is the main difference between and Residential and Commercial Customer?
A Commercial customer is a customer who has a Business address. A Residential is a Customer who has a residential address but can operate a business from their home.
17. For what application is the AmStar product “dish network WildBlue” not recommended?
VOIP(Voice Over IP) is not supported by WildBlue
18. Can I purchase WildBlue's Residential Service through Amtech?
Yes, Amtech has Nationwide coverage. 1-800-681-0924
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